WhatsApp recently launched a new chat support feature for users of its Windows platform. This feature will allow users to get direct help from the WhatsApp support team without leaving the platform. Here are all the details.
WhatsApp is launching an in-app chat support feature in Windows beta!
In recent weeks, WhatsApp introduced the option to receive technical support through a WhatsApp chat and it is available to everyone in the latest version of the application. https://t.co/Nv6uM2kQJR
— WABetaInfo (@WABetaInfo)
June 19, 2023
What is the support feature in WhatsApp chat?
The support feature in WhatsApp chat for Windows is a new way for users to get help from the WhatsApp support team directly from the WhatsApp app. To use the feature, users simply need to open the WhatsApp app on their Windows PC and select the “Contact Us” option. This will open a chat window with the WhatsApp support team.
Previously, the platform only had the option to email support, making it quite inconvenient for users to open a web browser and email their concerns.
WABetaInfo, the official WhatsApp news source said: “In our opinion, users can enjoy the convenience of solving their problems or getting assistance without leaving the application by having the option to receive assistance within a WhatsApp chat.”
“They no longer need to switch between WhatsApp and their email client, making the process faster and more efficient. “This feature can definitely help users save time and effort, and they can engage in real-time conversations with the WhatsApp support team,” he added.
READ| What is WhatsApp screen sharing feature? Learn everything about the new update here
In the chat window, users can describe their issue and the WhatsApp support team will respond to the chat and try to resolve the issue. However, the issue can be resolved via email if the user does not want a response directly in the chat.
This feature is supported on Windows 2.2322.1.0 and also supports some older versions.
How to use the support feature in chat?
Here are the steps on how to use the new support feature in WhatsApp chat on Windows:
- Update the WhatsApp app in the Microsoft Store
- Open the app on your Windows PC.
- Select the “Contact Us” option.
- Describe your problem.
- Wait for the WhatsApp support team to respond.
- Follow the instructions provided by the WhatsApp support team to resolve your issue.
WABetaInfo mentions that there is a possibility that this feature will not be available to everyone as it is being slowly rolled out and will be available in the coming weeks. The feature is now available in mobile applications for both Android and iOS.
The platform stated, “If you don’t see this update in the Microsoft Store, please note that it may be rolled out to more users in the coming days.”
In conclusion, this new in-chat support feature is a convenient and effective way for Windows users to get help from the WhatsApp support team. If you are having problems with WhatsApp, this feature can save you hassle and help you resolve issues in real time.